Critical Care Transport

Fletcher Allen Coordinated Transport (FACT), a land-based ambulance service, servicing Vermont and upstate New York is a part of this division.  It is staffed with specially-trained personnel to transport adult patients to the Medical Center Campus from community hospitals. 

A FACT ambulance and medical team can be dispatched within thirty minutes from two bases - in Burlington and in Malone, New York.

Telephone:     
888-389-3228

Fax:                
802-847-5721
Location:        
West Pavilion, Level 1
Medical Center Campus
111 Colchester Avenue
Burlington, VT 05401

Hours:             
24 Hours a Day 

Referral Information

The Emergency Medicine physician needs the following information to provide the best care for your patient.

Questions and Issues For You to Consider When Referring Your Patients

1. Please clearly delineate your objectives in sending a patient to the Emergency Department.

2. If your patient is being referred to a specialty service, please call the specialty service to arrange physician contact.

3. If the referring MD would like a phone call back, please notify the ED when calling in the patient information and provide an accessible phone number.

Medical/Surgical Information

Most Important

1. Name of Referring MD/Provider / Phone / Fax

2. Reason for Referral and Expectations

3. Problem List

4. Medical/Surgical History

5. Medication / Allergy List

6. Phone Consultation with the ED

7. Hospital Discharge Summary and Medications (from Medical Records)

8. EKGs  

Please send the following information if pertinent to the referral.

1. Outside Consult Reports

2. Most Recent Lab Test

3. Imaging Reports

4. Hard Copy Images  

Please send the following information if possible. It is not essential.

1. Most Recent office notes pertaining to the visit

2. Previous Course of Treatment

Patient Demographic Information

Name, Date of Birth, Address, Phone Number, Insurance Plan, Worker's Compensation Information, if applicable