Fletcher Allen, a Vermont university hospital and medical center, serves all of
Vermont and the northern New York region. Located in Burlington, Fletcher Allen is a regional, academic healthcare center and teaching hospital in alliance with the University of Vermont.
Patient and Family Advocacy
About the Office of Patient and Family Advocacy at Fletcher Allen
The Office of Patient and Family Advocacy serves as a liaison between patients and the hospital in their expressions of praise or concern so that the highest standards of care are upheld on behalf of our patients.
Our goal at Fletcher Allen is to provide you with a high-quality health care experience. Sometimes we exceed expectations -- and in those cases, Patient and Family Advocacy is happy to receive your compliments and pass them along to the appropriate staff person or department.
Sometimes we fall short of your expectations. When that happens, our office is here to work with you to resolve any problems. We want to hear from you, whether you have a compliment or a concern.
We also serve as a hospitality resource during challenging times. If you have a question, we can help connect you to the appropriate resource for questions or issues related to:
- meals
- any other individual needs
About Our Patient Advocates
Patient advocates look into and help resolve patient and family complaints. If you are not satisfied with your care or if there are communication issues, a Patient Advocate can help you. We can also answer your questions about confidentiality and assist you in getting information about your care. Fletcher Allen’s Patient Advocates are experienced nurses who are here to help you navigate the health care environment. Learn more about our patient advocacy service in our frequently asked questions section.
How to Contact Patient and Family Advocacy
The Office of Patient and Family Advocacy works to resolve any issues or concerns that patients may have and serves as a liaison among health care providers, patients and their families. We want to hear from you. You can share your compliment or concern in person, by phone, through a staff member, or by letter, fax, e-mail. Or, if you prefer, you may use our online contact forms to share a compliment or share a concern.
Fletcher Allen Patient and Family Advocacy
West Pavilion, Level 3
Medical Center Campus
111 Colchester Avenue
Burlington, Vermont 05401
Phone: (802) 847-3500
