Integrity and Compliance

Welcome to the Integrity and Compliance Department's home page. The Integrity and Compliance Department is here to help Fletcher Allen Health Care abide by the many business ethics and legal standards that apply to health care providers. In short, the Integrity and Compliance program is all about doing the right thing.

The specific purposes of the program are to:

• Foster a culture of compliance at Fletcher Allen

• Educate Fletcher Allen employees on what to do to be in compliance with federal and state statutes

• Ensure that the organization's employees feel comfortable and safe when raising compliance issues
• Establish a clear, expeditious and practical process for obtaining answers to compliance questions

• Document efforts to comply with applicable statutes, regulations and program requirements

• Implement an effective system of audit and remediation.

Toward that end, we have adopted a Code of Conduct  which applies to all employees, members of the Board of Trustees, independent contractors, Medical Staff, volunteers, students, and vendors.

We have certain procedures to promote research billing compliance.  Researchers can find more information in the Research Billing Compliance section.

Our Chief Compliance Officer is Jennifer Parks.  If you have a complaint or concern, you may contact her directly at (802) 847-8556 or via e-mail at She will ensure it is properly investigated and resolved in a timely manner.  If you request, she will keep your identity confidential to the fullest extent allowed by law and the nature of the investigation.

1 South Prospect Street, Burlington, Vermont

Contact Information:
Phone     (802) 847-2667
Facsimile (802) 847-9582

Integrity and Compliance Hotline

Fletcher Allen has established a confidential disclosure mechanism through its Integrity and Compliance Hotline, a toll-free telephone line, as a means to enable employees, residents, staff and patients to report instances of non-compliance and/or make inquiries on compliance issues. The Integrity and Compliance Hotline can be reached at either:

1-800-466-7131 (Toll-Free)

You may remain anonymous if you wish. Fletcher Allen is committed to a policy of non-retaliation.