Fletcher Allen, a Vermont university hospital and medical center, serves all of
Vermont and the northern New York region. Located in Burlington, Fletcher Allen is a regional, academic healthcare center and teaching hospital in alliance with the University of Vermont.
At Fletcher Allen, we are committed to providing you with high-quality respectful care, to honor your legal rights, and to strive to meet reasonable expectations. This requires honest communication among you, your family and your health care team.
Fletcher Allen is a teaching hospital with a mission of educating health care professionals. Students and residents from multiple disciplines will be an integral part of your health care team.
Fletcher Allen invites feedback from our patients and families. You may wish to share a compliment or share a concern. You may wish to pass on to members of your health care team suggestions for improvement, concerns, as well as any feedback about what you particularly liked about your experience. Fletcher Allen encourages patients to take an active role in their health care.
We encourage direct feedback to any staff at the time the concern arises. In addition, a specific review process is offered through our Office of Patient and Family Advocacy. This process includes appropriate investigation and resolution at point of service and/or referral to our Grievance Committee for review and written response.
Fletcher Allen is committed to providing care to all members of its community without regard to race, color, sex, sexual orientation, gender identity or expression, ethnicity, culture , place of birth, national origin, HIV status, religion, marital status, age, language, socioeconomic status, or physical or mental disability.
For more information, contact the Office of Patient and Family Advocacy at (802) 847-3500.