Patient Rights/Privacy

Patient Rights

At Fletcher Allen, we are committed to providing you with high-quality   respectful care, to honor your legal rights, and to strive to meet reasonable expectations.  This requires honest communication among you, your family and your health care team. 

Fletcher Allen is a teaching hospital with a mission of educating health care professionals.  Students and residents from multiple disciplines will be an integral part of your health care team.

Fletcher Allen invites feedback from our patients and families. You may wish to pass on to members of your health care team suggestions for improvement, concerns, as well as any feedback about what you particularly liked about your experience. Fletcher Allen participates in the Speak Up program, which encourages patients to take an active role in their health care. 

We encourage direct feedback to any staff at the time the concern arises.  In addition, a specific review process is offered through our Office of Patient and Family Advocacy.  This process includes appropriate investigation and resolution at point of service and/or referral to our Grievance Committee for review and written response. 

For more information, contact the Office of Patient and Family Advocacy at 847-3500.