Assistance Programs

Fletcher Allen offers a number of programs and resources to our patients and their families who require special assistance of any kind.

We offer programs for patients who require translation services, transportation, or assistance getting to your appointment. Several services are made available through Fletcher Allen or through one of our partner programs in the community. 

Financial Assistance

Your ability to pay for services should not prevent you from receiving the medically necessary care you need.  Read about Fletcher Allen's financial patient assistance program in place to help you.  If you qualify, your care may be available at a reduced cost or free.

Health Access Program

This program provides the following types of assistance:

  • Obtaining ongoing health care at a reduced cost or free of charge
  • Affordable medications, medical equipment and supplies
  • Access to community resources and state programs
  • Managing health concerns and case management

Call 802-847-6984. Monday - Thursday, 1:00 - 4:00 p.m. All calls are returned within one business day.

Interpreter Services

Interpreters for sign and spoken language are available for many languages and for the hearing-impaired or deaf patients. Your case manager or social worker can arrange in in-person interpreter. Video interpretation is also available in the following languages:

  • American Sign Language
  • Vietnamese
  • Mandarin
  • Cantonese
  • Arabic
  • Hmong

Arrangements can be made through Case Management and Social Work by calling (802) 847-5826 between the hours of 8:30 am and 5 pm, Monday through Friday. After 5 pm, and on weekends and holidays, please call (802) 847-0000, and request the on-call social worker for assistance.

Transportation

Chittenden County Transportation Authority (CCTA) College Street shuttle serves Fletcher Allen, the Church Street Marketplace, Union Station, and the University of Vermont Waterman Building. For more information, please call (802) 864-CCTA (2282), or visit www.cctaride.org.


Transportation services for the elderly and disabled are available through Special Services Transportation Agency (SSTA), a private, non-profit organization that serves Chittenden County elderly and disabled residents.  For more information, please call SSTA at (802) 878-1527.

For information about taxi service, please call Fletcher Allen's Office of Patient & Family Advocacy at (802) 847-3500.

Patient and Family Advocacy

  • The Office of Patient and Family Advocacy at Fletcher Allen can help with concerns about delivery of care, (802) 847-3500.  Monday - Friday, 8:00 am - 4:30 pm
  • Chittenden County residents age 60 and over: Champlain Valley Agency on Aging, (802) 865-0360
  • Outside Chittenden County: Senior Helpline, 1-800-642-5119
  • Health Care Ombudsman Program: Free statewide program to help Vermonters resolve problems and complaints with health insurance.  Please call (802) 863-2316 or toll-free at 1-800-917-7787

Mobility

Information on equipment to assist with mobility can be obtained by calling the Agency of Aging & Disabilities, (802) 241-2400.