Billing Customer Service

Fletcher Allen Health Care's Patient Financial Services Customer Service department is available to help answer your billing questions regarding institutional and professional health care services rendered at Fletcher Allen Health Care.

Fletcher Allen Customer Service can assist with any of the following:

  • Billed charges
  • Third-party billing to government and commercial insurance carriers
  • Balances due
  • Payment arrangements
  • Account changes or updates
  • Requests for financial assistance through the Fletcher Allen Health Care's Patient Assistance Program

Contact Fletcher Allen Health Care Patient Financial Services

Phone: 802-847-8000 or
Toll-free: 800-639-2719

  • To make a payment, please call our office at 802-847-8000 or 800-639-2719.  Please do not send credit card information via email.
  • Reach us by phone Monday through Friday, 8:30 a.m. to 4:30 p.m.
  • Visit our Medical Center Campus office Monday through Friday, 8:00 a.m. to 4:30 p.m.

Our mailing address:

PFS Customer Service
P.O. Box 1810
Burlington, VT 05402-1810

The two office locations are listed below:

Main Office:
1 Burlington Square
Burlington, Vermont

Fletcher Allen Health Care Medical Center Campus
111 Colchester Avenue
Burlington, Vermont

Frequently Requested Billing Telephone Numbers

Banking, Insurance Securities and Health Care Administration

Health Care Insurance Customer Appreciation 1-800-631-7788
Blue Cross and Blue Shield of Vermont 1-800-344-6690
CBA 1-802-864-8321
Champlain Valley Senior Help Line (aka Agency on Aging) 1-800-642-5119
CIGNA 1-800-CIGNA-24
Department of Social Welfare 1-800-529-4060
Department of Veterans’ Affairs 1-800-827-1000
Financial Medical Systems (FMS) 1-800-929-3622
Health Ombudsman Office 1-800-917-7787
HowardCenter 1-802-658-0400
Ladies First 1-800-508-2222
Med Con 1-888-554-4119
Medicare A & B 1-800-MEDICARE
MVP 1-800-344-6690
New York State Medicaid Contact the county offices in NY
PAR Management 1-866-727-2040
Sierra Tricare 1-800-578-1294
Vermont Center for Crime Victims 1-800-750-1213 (in state only)
VMC (Vermont Managed Care) 1-802-847-4862 or 1-866-582-6836
VT Dept for Children and Families 1-802-863-7365 or 1-900-250-8427
Women Helping Battered Women 1-802-658-1996
Collection Agencies  
BHR (Balanced Healthcare Receivables) 1-866-460-2471
CBC of New Hampshire 1-800-240-1195