Billing, Insurance and Registration

Thank you for choosing Fletcher Allen.
We appreciate the confidence you have placed in us. 

  This section has been prepared to help answer many common questions our patients and families have about registration, insurance and billing for our services.

We want to make it as simple as possible for you to manage the costs of services. The information here will help you better understand the billing process, navigate the payment system and prepare you in advance for your visit.

Medical costs are often unanticipated and not all costs are covered by insurance.  Please know that we have payment plans and, in certain circumstances, financial assistance programs that can make your payments more manageable. 

Please let us know if we can answer any additional questions to help make the financial side of your experience with us as easy as possible so you can focus on health and wellness.

Helpful Registration and Billing Phone Numbers

Pre-Registration (Physician Appointments)
Toll-Free 800-303-1939

Pre-Admissions (Hospital Procedures)
Toll-Free 866-631-4215

Patient Financial Services Customer Service 
Toll-Free 800-639-2719

Vermont Health Connect

Vermont Health Connect is for individuals, families and small businesses in Vermont. This includes:

  • Vermonters who do not have health insurance
  • Vermonters who currently purchase insurance for themselves
  • Vermonters who have Medicaid
  • Vermonters who currently have Catamount, VHAP or Dr. Dynasaur
  • Vermonters who are offered unaffordable; coverage by their employers
  • Small businesses in Vermont that provide coverage for their employees

Most Vermonters will be eligible to receive financial assistance when they purchase a health plan through Vermont Health Connect. To find out if you are eligible for advanced tax credits to help you pay for premiums, or additional help with out of pocket costs, visit

Blue Cross Blue Shield, MVP and Delta Dental offer private plans through Vermont Health Connect. You can also enroll in Medicaid and Dr. Dynasaur by visiting Vermont Health Connect. All health plans offered must meet minimum federal guidelines for the kinds of services that are covered called Essential Health Benefits, and must cover at least 60% of the out of pocket costs of services. Essential Health Benefits include preventative care such as mammograms and vaccinations, ER visits, rehabilitative and habilitative services, mental health, labs, maternity and newborn care, hospitalization, prescription drug coverage, and ambulatory services. For more information about plans, please visit