Patient and Visitor Resources

At Fletcher Allen, we are committed to providing the best possible service to our patients and visitors. Here, you will find a number of resources that we hope you will find helpful before, during and after your experience with us.

Helpful Phone Numbers

At Fletcher Allen, we are committed to making sure our services meet or exceed your expectations.

Billing and Insurance

This section answers many common questions about registration, insurance and billing for our services.

Assistance Programs

Fletcher Allen offers a number of programs and resources to our patients and their families who require special assistance of any kind.

Hotels & Lodging

Fletcher Allen has made arrangements with several local area hotels to provide discounted room rates (when available) to patients and family members.

Menus and Room Service

When you come to the hospital, you might not expect to be able to order up fresh, organic and local food when you want it, and have it delivered by room service.

Room Service (Non-Dining)

Volunteer Services, FAVORS Program and Book CartIn addition to room service for meals, patients at Fletcher Allen have access to an additional room service program to meet other needs.

Pharmacies

Fletcher Allen offers retail pharmacies at each of its three main campuses for the convenience of our patients, and as a trusted resource for the community.

Send a Gift, Flowers or Email

Sending a thoughtful gift or message to your family member or friend who is spending time in the hospital has never been easier.

Medical Records Requests

Request paper copies of your medical record or radiology images from Fletcher Allen Medical Record Office using the authorization (release of medical records) form.

Advance Directives

In the event a patient is unable to speak for themselves, an Advance Directive communicates how medical care choices should be made and who should make them.

Visitation Policy

You have the right tochoose who may visit you while you are in the hospital.

Patient and Visitor Guides

Fletcher Allen offers guides to assist our patients and visitors.

Wireless Internet Access

Fletcher Allen is Wireless! Fletcher Allen is pleased to offer free wireless internet capabilities at nearly all our locations, including a Guest Wireless Network for our patients and visitors.

Patient Rights/Privacy

We at Fletcher Allen are committed to provide you competent and respectful care, to honor your legal rights, and to strive to meet reasonable expectations.

Bed Bug Prevention Policy

Due to growing concerns about the presence of bed bugs in our community, Fletcher Allen is implementing a new policy that will make several requests of patients and their visitors.