The James M. Jeffords Institute for Quality and Operational Effectiveness

james jim jeffords quality

The James M. Jeffords Institute for Quality and Operational Effectiveness at Fletcher Allen is dedicated to supporting the organization's efforts to achieve our vision: a committment to the development of an Integrated Delivery System which provides high value health care to the communities we serve and enhances our academic mission. As part of that effort, the Institute is focused on ensuring that Fletcher Allen meets its strategic goalsin the area of quality, patient safety and operational efficiency.

"Throughout Senator Jeffords' 32 years of service to Vermont in Washington, he was a leader in the effort to promote and develop programs to improve patient safety and the quality of the nation's health care."

John Brumsted, M.D.
President & CEO Fletcher Allen Health Care

Improving Quality and Patient Safety

The Institute provides resources that advance Fletcher Allen's mission while promoting quality and patient safety.


Providing expert analysis of data to support clinical research, clinical and operational process improvement and ongoing monitoring of performance indicators.

Patient safety

Focusing on proactive risk reduction and promotion of patient safety initiatives.

Patient and family advocacy

Providing support to patients and families through advocacy and deployment of risk mitigation strategies.


Developing, coordinating, and implementing strategies that keep our organization in a state of constant regulatory readiness, ensuring that processes are in place to provide care of the highest quality and safety for our patients and to meet and respond to the requirements of our regulators.

Quality consultation

Providing expertise in project management and all relevant analytic and process improvement techniques are available to serve the needs of the organization.

Infection prevention

Working to reduce and prevent health care-associated infections.


Providing expertise to facilitate quality improvement and clinical research that will improve patient outcomes. Learn more>>

Senator James M. Jeffords' Contributions to Health Care

In 2006, the Institute was named after Senator James M. Jeffords in recognition of his leadership in promoting health care quality and patient safety during his 32 years of service to Vermont as a United States Senator.

Highlights of Senator Jeffords' achievements include serving as chairman of the U.S Senate Committee on Health, Education, Labor and Pensions and playing a leadership role in every major health care initiative to come before Congress during his tenure, including FDA reform, the creation of the State Children's Health Insurance Program, and the Patient Bill of Rights.

Through all these efforts, Senator Jeffords helped bring the issues of health care quality and patient safety to national prominence.

Institute for Quality Leadership

stephen leffler

Stephen M. Leffler, MD
Chief Medical Officer

Stephen M. Leffler, MD, is the Chief Medical Officer at Fletcher Allen responsible for medical staff affairs, the Jeffords Institute for Quality, technology management and ethics.

Dr. Leffler has extensive experience in the area of emergency medicine and has served on numerous clinical committees on significant organziational initiatives including Fletcher Allen's regional STEMI project - a program to ensure heart attack victims receive life-saving care as rapidly as possible.

anna noonan

Anna T. Noonan
Vice President Quality & Operational Effectiveness

Anna T. Noonan, a registered nurse with extensive experience in the area of performance improvement and health care administration, is currently the Vice President in the James M. Jeffords Institute for Quality & Operational Effectiveness at Fletcher Allen.

Ms. Noonan has primary responsibility for leading the organizations clinical and operational performance improvement and analytical functions, patient advocacy, service excellence, infection prevention, patient safety and regulatory readiness.

Related Documents

Preventing Infections Download PDF
Reducing Health Care - Associated Infections Download PDF
Vermont Blueprint Project Download PDF
Organization Chart Download PDF
Measurement Group Description Download PDF
Publications Listing Download PDF
Presentations 2008 - 2009 Download PDF

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