Fletcher Allen, a Vermont university hospital and medical center, serves all of
Vermont and the northern New York region. Located in Burlington, Fletcher Allen is a regional, academic healthcare center and teaching hospital in alliance with the University of Vermont.
Surgery Patient Satisfaction
What is the source for this data?
Fletcher Allen contracts with Press Ganey Associates, an independent company, to measure inpatient satisfaction. Press Ganey sends patients a survey after they have been discharged from the hospital.
For the national comparison, Fletcher Allen uses the Press Ganey survey data obtained from hospitals that are members of the Council of Teaching Hospitals (COTH). These hospitals are academic medical centers and generally treat similar types of patients.
How is this score determined?
Hospitalized patients rate their satisfaction from 100 (very good) to 0 (very poor). The mean score is the average of all patient responses to survey questions regarding the topic.
General surgery satisfaction
What this means
The overall mean score is the average of all patient responses to all survey questions. In this measure, "general surgery" refers to such services as surgical oncology, gastrointestinal, colorectal, trauma, and bariatric surgeries.
Why it’s important
The survey questions incorporate all aspects of a patient’s care.
General surgery physician satisfaction
What this means
The overall mean score is the average of all patient responses to survey questions regarding their physician. In this measure, "general surgery" refers to such services as surgical oncology, gastrointestinal, colorectal, trauma, and bariatric surgeries.
Why it’s important
The survey questions incorporate all aspects of a patient’s care by their physician.
"Would you recommend your provider?"
What this means
This is the percentage of patients who would recommend their provider. In this measure, "general surgery" refers to such services as surgical oncology, gastrointestinal, colorectal, trauma, and bariatric surgeries.
Why it’s important
The recommendation of a provider to a family member or friend is one of the primary considerations when choosing a health care provider.
What is the source for this data?
Fletcher Allen developed its own outpatient satisfaction survey for this information. The survey is sent to patients seen by our providers in their offices and clinics. Because the survey is unique to Fletcher Allen, there is no national comparison available.