How Well The Patient Was Included In Decisions

A higher number is better.

What this means

This measures the patient’s satisfaction with the staff's effort to include them in decisions about their treatment during the hospital stay.

Why it’s important

Including patients in decisions about their treatment is an important component of care and contributes to a patient's overall positive hospital experience.

Chart Source Data - Press Ganey


Surgery - Patient Satisfaction

Patient satisfaction surveys report the patient's perspective on the care they received.  The surveys ask patients about important aspects of their visit to the doctor or other health care professional and their hospital experience.

General Surgery Satisfaction

A high number is better.

What this means

The overall mean score is the average of all patient responses to all survey questions. In this measure, "general surgery" refers to such services as surgical oncology, and gastrointestinal, colorectal, trauma, and bariatric surgeries.

Why it’s important

The survey questions incorporate all aspects of a patient’s care.

Chart Source Data - Press Ganey

 

General Surgery Physician Satisfaction

A high number is better.

What this means

 The overall mean score is the average of all patient responses to survey questions regarding their physician. In this measure, "general surgery" refers to such services as surgical oncology, and gastrointestinal, colorectal, trauma, and bariatric surgeries.

Why it’s important

The survey questions incorporate all aspects of a patient’s care by their physician. 

Chart Source Data - University HealthSystem Consortium

 

 

Pain Management

A higher number is better.

What this means

This measures the patient’s satisfaction with how well their pain was controlled during the hospital stay.

Why it’s important

Controlling patients' pain is an important component of care and contributes to a patient's overall positive hospital experience.

Chart Source Data - Press Ganey

"Would You Recommend Your Provider?"

A high number is better.

What this means

This is the percentage of patients who would recommend their provider. In this measure, "general surgery" refers to such services as surgical oncology, and gastrointestinal, colorectal, trauma, and bariatric surgeries.

Why it’s important

The recommendation of a provider to a family member or friend is one of the primary considerations when choosing a health care provider.

Chart Source Data - Fletcher Allen #1

Thoroughness In Answering Questions

A higher number is better.

What this means

This is the percentage of patients satisfied with their provider's thoroughness in answering their questions during the visit to the health care provider.

Why it’s important

The manner in which a provider answers patient questions is one of the primary considerations when choosing a health care provider.

Chart Source Data - Fletcher Allen #1

Your Overall Experience During This Appointment

A higher number is better

What this means

This measures the patient's satisfaction with all the interactions and experiences during the visit to their health care provider.  

Why it’s important

This question is a summary judgment of the patient’s experience during the visit to their health care provider’s office.

Chart Source Data - Fletcher Allen #1