Nursing - Patient Satisfaction

Patient satisfaction surveys report the patient's perspective on the care they received.  The surveys ask patients about important aspects of their visit to the doctor or other health care professional and their hospital experience.


Overall Nursing Satisfaction

A higher number is better.

What this means

This measures the patient’s overall satisfaction with nursing care at Fletcher Allen.

Why it’s important

Nurses have more patient interactions than any other group of staff at Fletcher Allen. Patients who are satisfied with their nursing care generally rate their overall hospital stay favorably.

Chart Source Data - Press Ganey

Responsiveness to Pain

A higher number is better.

What this means

This measures the patient’s perception of how well the nursing staff was able to control pain during the hospital stay.

Why it’s important

Controlling patients pain is an important component of nursing care and contributes to a patient's overall positive hospital experience.

Chart Source Data - Press Ganey

Friendliness and Courtesy

A higher number is better.

What this means

This measures how well nurses meet their patient’s needs during a hospital stay. It also reflects whether the nurses are friendly and courteous in their patient interactions.

Why it’s important

Patients who feel that staff approach them in a friendly and courteous manner generally have a more positive perception of their overall hospital experience.

Chart Source Data - Press Ganey

Promptness to Call Button

A higher number is better.

What this means

This reflects the patient’s perception of how quickly a nurse responds when the bedside call button is used.

Why it’s important

The patients perception of a quick response by a nurse to the patient’s call button is an important component of the care a patient receives.

Chart Source Data - Press Ganey

Attention to Patient Needs

A higher number is better.

What this means

This measures how well a patient believes the nursing staff understands and meets his or her needs during the hospital stay.

Why it’s important

The better a nurse understands a patient’s needs and responds to them, the better the patient’s overall perception of their care.

Chart Source Data - Press Ganey

Keeping Patient Informed

A higher number is better.

What this means

This measures how well the nursing staff informed the patient and family about the patient’s care throughout the hospital stay.

Why it’s important

If patients and their families are kept informed, they are better able to make appropriate decisions regarding their care management.

Chart Source Data - Press Ganey

Skill of Nursing

A higher number is better.

What this means

This measures how capable a patient believes the nursing staff is in providing their care.

Why it’s important

The patients who perceive that their nurses have a high skill level generally have a more positive perception of their overall hospital experience.

Chart Source Data - Press Ganey