Fletcher Allen, a Vermont university hospital and medical center, serves all of
Vermont and the northern New York region. Located in Burlington, Fletcher Allen is a regional, academic healthcare center and teaching hospital in alliance with the University of Vermont.
Pain Management
What this means
This measures the patient’s satisfaction with how well their pain was controlled during the hospital stay.
Why it’s important
Controlling patients' pain is an important component of care and contributes to a patient's overall positive hospital experience.
Chart Source Data - Press Ganey
Neurology - Patient Satisfaction
Patient satisfaction surveys report the patient's perspective on the care they received. The surveys ask patients about important aspects of their visit to the doctor or other health care professional and their hospital experience.
Patient Satisfaction
What this means
The overall mean score is the average of all patient responses to all survey questions.
Why it’s important
The survey questions incorporate all aspects of a patient’s care.
Chart Source Data - Press Ganey
Physician Patient Satisfaction
What this means
The mean score is the average of all patient responses to survey questions regarding their physician.
Why it’s important
The survey questions incorporate all aspects of a patient’s care by their physician.
Chart Source Data - Press Ganey
Emotional Support
What this means
This measures the patient’s satisfaction with how well their emotional and spiritual needs were addressed during the hospital stay.
Why it’s important
Addressing patients' emotional and spiritual needs is an important component of care and contributes to a patient's overall positive hospital experience.
Chart Source Data - Press Ganey
How Well The Patient Was Included In Decisions
What this means
This measures the patient’s satisfaction with the staff's effort to include them in decisions about their treatment during the hospital stay.
Why it’s important
Including patients in decisions about their treatment is an important component of care and contributes to a patient's overall positive hospital experience.
Chart Source Data - Press Ganey
"Would You Recommend Your Provider?"
A high number is better.
What this means
This is the percentage of patients who would recommend their provider.
Why it’s important
The recommendation of a provider to a family member or friend is one of the primary considerations when choosing a health care provider.
Chart Source Data - Fletcher Allen #1
Thoroughness In Answering Questions
A higher number is better.
What this means
This is the percentage of patients satisfied with their provider's thoroughness in answering their questions during the visit to the health care provider.
Why it’s important
The manner in which a provider answers patient questions is one of the primary considerations when choosing a health care provider.
Chart Source Data - Fletcher Allen #1
Your Overall Experience During This Appointment
A higher number is better
What this means
This measures the patient's satisfaction with all the interactions and experiences during the visit to their health care provider.
Why it’s important
This question is a summary judgment of the patient’s experience during the visit to their health care provider’s office.
Chart Source Data - Fletcher Allen #1
