Would you recommend your provider?

A high number is better.


What this means:

This is the percentage of patients who would recommend their provider.

Why it’s important:

The recommendation of a provider to a family member or friend is one of the primary considerations when choosing a health care provider.

What is the source of this data?

Fletcher Allen developed its own outpatient satisfaction survey for this information. The survey is sent to patients seen by our providers in their offices and clinics. Because the survey is unique to Fletcher Allen, there is no national comparison available.


Patient Satisfaction

What is the source for this data?

Fletcher Allen contracts with Press Ganey Associates, an independent company, to measure inpatient satisfaction. Press Ganey sends patients a survey after they have been discharged from the hospital.

For the national comparison, Fletcher Allen uses the Press Ganey survey data obtained from hospitals that are members of the Council of Teaching Hospitals (COTH). These hospitals are academic medical centers and generally treat similar types of patients.

How is this score determined?

Hospitalized patients rate their satisfaction from 100 (very good) to 0 (very poor). The mean score is the average of all patient responses to survey questions regarding the topic.

Cardiothoracic surgery satisfaction

A high number is better.

What this means:  

The overall mean score is the average of all patient responses to all survey questions.

Why it’s important:

The survey questions incorporate all aspects of a patient’s care.

Cardiothoracic surgery physician satisfaction mean score

A high number is better.

What this means: 

The mean score is the average of all patient responses to survey questions regarding their physician.

Why it’s important:

The survey questions incorporate all aspects of a patient’s care by their physician.