Chart Source Data

Chart Source Data: Agency for Healthcare Research and Quality (AHRQ)

The clinical mortality measures shown below have been identified by the Agency for Healthcare Research and Quality (AHRQ) as being important indicators of care quality. Fletcher Allen participates in these evidence- based data collections by making clinical information available to support such efforts.

The "AHRQ Target" shown in these comparisons is a calculated measure developed by the Agency for Healthcare Research and Quality, and it is based on risk adjustment information about Fletcher Allen patients. It reflects the fact that some patients are sicker than others or have preexisting conditions that make death more likely. These measures show Fletcher Allen actual and predicted outcomes as well as Fletcher Allen's performance in relationship to other academic medical centers, as represented by the "Academic Centers' Median" shown.

Chart Source Data: University HealthSystem Consortium (UHC)

This measure is commonly used at academic and tertiary care hospitals. Fletcher Allen, in alliance with the University of Vermont College of Medicine, is Vermont's academic medical center.

Fletcher Allen participates in collaborative benchmark efforts to improve the quality of the care provided to its patients. The national comparison shown is based on more than 100 participating academic medical centers in the University HealthSystem Consortium. The consortium produces information for benchmarking at these academic medical centers.

The role of academic medical centers includes accepting patients with more severe and complex medical conditions than most community hospitals. Comparing Fletcher Allen to other academic medical centers is a more appropriate comparison than a broad national comparison that doesn't reflect a similar patient population.

Chart Source Data: Fletcher Allen #1

Fletcher Allen developed its own outpatient satisfaction survey for this information. The survey is sent to patients seen by our providers in their offices and clinics. Because the survey is unique to Fletcher Allen, there is no national comparison available. 

Chart Source Data: Fletcher Allen #2

This data was collected by Fletcher Allen.

Chart Source Data: Fletcher Allen #3

This data comes from Fletcher Allen's internal incident reporting system. This system is part of Fletcher Allen's quality improvement and patient safety program.

Chart Source Data: Fletcher Allen #4

This data was collected by Fletcher Allen Infection Control Monitoring. Patients are monitored for infection complications for one year following their procedure.

Chart Source Data: Fletcher Allen #5

This data was collected by Fletcher Allen. The national benchmark comes from the PricewaterhouseCoopers' (PwC) Health Research Institute (July 2007). The PricewaterhouseCoopers' (PwC) Health Research Institute is a nationally recognized health care human resource benchmarking resource. 

Chart Source Data: Coronary Artery Bypass Graft (CABG) Surgery Outcomes Report from The Northern New England Cardiovascular Disease Study Group

Founded in 1987, the Northern New England Cardiovascular Disease Study Group (Study Group) develops and exchanges information among its members about the treatment of cardiovascular disease. It is a regional, voluntary, multidisciplinary group that seeks to improve the quality, safety, effectiveness, and cost of cardiovascular disease medical interventions.

Members include cardiothoracic surgeons, interventional cardiologists, operating room and cardiac ICU nurses, anesthesiologists, perfusionists, administrators, and scientists associated with eight institutions in northern New England, including:

  • Catholic Medical Center, Manchester, NH
  • Central Maine Medical Center, Lewiston, ME
  • Concord Hospital, Concord, NH
  • Dartmouth-Hitchcock Medical Center, Lebanon, NH
  • Eastern Maine Medical Center, Bangor, ME
  • Fletcher Allen, Burlington, VT
  • Maine Medical Center, Portland, ME
  • Portsmouth Regional Hospital, Portsmouth, NH

To learn more about the Study Group, please visit: http://www.nnecdsg.org.

Please Note:
These Study Group outcomes are part of an ongoing research study program and include only those patients who were admitted for their first CABG procedure, had no other procedures done during this surgery (such as a heart valve repair), and who had no other invasive treatment for this disease (such as an implanted stent) prior to the CABG procedure.

Based on the last three years, the average annual number of patients studied at the participating institutions was 2,583.

These outcomes include the most recent 500 patients who fit these criteria, through June 2005.

Chart Source Data: Joint Commission #1

This clinical measure has been identified by The Joint Commission as being an important indicator of care quality.

The Joint Commission is the leading health care accrediting body in the United States.  It evaluates how organizations comply with a broad range of standards, and it accredits nearly 16,000 health care organizations in the United States, including Fletcher Allen.  Fletcher Allen is fully accredited by the Joint Commission.

Chart Source Data: Joint Commission #2

This clinical measure has been identified by The Joint Commission as being an important indicator of care quality.

The Joint Commission is the leading health care accrediting body in the United States.  It evaluates how organizations comply with a broad range of standards, and it accredits nearly 16,000 health care organizations in the United States, including Fletcher Allen.  Fletcher Allen is fully accredited by the Joint Commission.

This Joint Commission Surgical Care Improvement Project (SCIP) measure is one of a category of evidence-based metrics that assess the overall use of antibiotics for surgical infection prevention.

Chart Source Data: Press Ganey

Fletcher Allen contracts with Press Ganey Associates, an independent company, to measure inpatient satisfaction. Press Ganey sends patients a survey after they have been discharged from the hospital.
For the national comparison, Fletcher Allen uses the Press Ganey survey data obtained from hospitals that are members of the Council of Teaching Hospitals (COTH). These hospitals are academic medical centers and generally treat similar types of patients.

How is this score determined?

Hospitalized patients rate their satisfaction from 100 (very good) to 0 (very poor). The mean score is the average of all patient responses to survey questions regarding the topic.