Free Care Program

Patient Financial Services (PFS) Customer Service department is available to help with your billing questions regarding institutional and professional healthcare services rendered at Fletcher Allen. PFS Customer Service staff assists patients with questions regarding billed charges, third-party billing to government and commercial insurance carriers, balances due from patients, payment arrangements, account changes or updates and requests for financial assistance through the Fletcher Allen Patient Assistance Program (PAP). We have two physical offices plus an email address and regular mail.

How to Reach Patient Financial Services (PFS) Customer Service:

  • The Customer Service telephone lines are now open Monday through Friday 8:30am to 4:30pm.
  • The Ambulatory Care Center office at the Medical Center Campus is now open from 7:30am to 4:30pm Monday through Friday and will handle all of our walk in inquaries.
  • The One Burlington Square office is open from 8:00am to 4:15pm each business day.
  • The main telephone number is 802-847-8000 or toll free at 800-639-2719.
  • The email address is

The mailing address:
PFS Customer Service
P.O. Box 1810
Burlington, VT 05402-1810

The two office locations are listed below:

Main Office- 1 BSQ
One Burlington Square
Burlington, Vermont
(on the corner of College St. and Pine St.)

FLetcher Allen Main Campus
111 Colchester Avenue,
Burlington, Vermont
(3rd floor pavilion just to the left of registration near the main entrance)



Medicare A & B: 1-800-MEDICARE (1-800-633-4227) 

VT Department for Children and Families (formerly PATH):


(802) 863-7365 or



MedCon (Billing for Anesthesiologists for services prior to 6/01/06): 


PAR Management (Billing for Anesthesiologists for services on or after 06/01/06):


Department of Social Welfare:  1-800-529-4060 
Financial Medical Systems (FMS):  1-800-929-3622 


Vermont Department of Banking, Insurance Securities and Health Care Administration; Health Care Insurance Customer Assistance: 

Blue Cross and Blue Shield of Vermont:  1-800-344-6690 




(802) 864-8321




VMC (Vermont Managed Care):


(802) 847-4862 or 1-866-582-6836

New York State Medicaid:


Contact the county offices in New York

Sierra Tricare:


Other Agencies:
Ladies First: 1-800-508-2222

Champlain Valley Senior Help Line (a.k.a. Agency on Aging):  1-800-642-5119

Vermont Center For Crime Victims:  1-800-750-1213 (in state only)

Women Helping Battered Women: (802) 658-1996

Howard Center: (802) 658-0400

Health Care Ombudsman Office: 1-800-917-7787

Department of Veterans' Affairs:   1-800-827-1000

Collection Agencies:
CBCS of New Hampshire:  1-800-240-1195