Payment Policies

1. Payment in full is expected with each statement.
2. Charges or credits applied to your account after the statement date will appear on your next statement.
3. Check with your employer to determine if your company's health care insurance plan has a direct contract with Fletcher Allen Health Care. If your insurance carrier does not have a contract with Fletcher Allen, we have acted as your billing agent by sending the bill to the carrier. Pursuit of the payment from your insurance is your responsibility.
4. Contact your insurance with insurance questions.
5. Avoid collection activity by paying in full or contact Fletcher Allen Health Care to establish a budget plan.
6. If this bill presents financial hardship, contact Fletcher Allen Health Care Customer Service to request information and applications for the Fletcher Allen Patient Assistance Program. (Click here to learn more.)

 

The Self-Pay Collections Staff

The Customer Service Department includes the Self-Pay Collections Staff. These trained professionals help patients resolve their financial obligation with Fletcher Allen. The Collection staff will obtain payment in full, help a patient establish an appropriate budget or help a patient apply for financial assistance. The Collection staff works into the evening in an effort to reach people at their home telephones. The Collectors are on the job Monday through Thursday from 9:00 a.m. until 7:30 p.m. The function of the Collection Staff is to appropriately resolve patient accounts.